booked this for our holiday and it met needs well. the staff was great and lovely, we had an early check-in.

Couldn't find any faults at all.

Great location in the heart of everything! the place is super clean and always looks tidy. the rooms are cozy and have enough space, plus you get a nice view. the staff are so friendly and the food here is absolutely delicious, yum! 😋.

Honestly nothing too much trouble. The hotel was LUXURY and clean, overlooked swimming pool. Exceptionally nice and bright room with a spacious bed. Well-equipped bathroom with a bidet. A kind of incredible service. Not to mention free wifi!

The room is bright, comfortable with a view, and they offer a wake-up service; the staff is polite and kind at all levels.

The place was clean and luxurious. the staff was friendly and helpful. the hotel had a central location near the airport and Halong Bay. The Sen Grand Hotel & Spa Managed By Sen Group in Hanoi offers a clean and luxurious environment, with friendly and helpful staff members. Guests will appreciate its central location, which is convenient for those traveling to both the airport and Halong Bay.

This place is a great choice to stay at, with friendly and welcoming staff.

Friendly and helpful staff created a peaceful vibe here 😊. the service was solid, and the food was tasty. All the amenities were up to par.

I chose this hotel for attending a conference and I was pleased with the facilities and services provided. Both business travelers and tourists can enjoy the hotel's amenities. The staff were friendly and welcoming. The room was spacious and comfortable, and the rooftop pool and restaurant added an extra touch of luxury. it was a great experience.

The one service that I missed for my work was a more efficient communication system with the reception. It was often difficult to communicate over the phone and I had to be passed around to different people before my needs were understood.

The location of this hotel was convenient for transportation to the airport and Halong Bay. Staffs were friendly and helpful. the room was clean, comfy and nicely furnished. the buffet breakfast was amazing, with many kinds of delicious food. the rooftop pool and view were also great facilities.

There were some minor issues with room service and cleanliness that could be improved.

clean rooms - convenient location - local insights - exceptional service.

Can't recommend highly enough.

Great room service, and a comfortable bed. Good pressure in the shower, and a quiet atmosphere perfect for work. Location is close to conference center and a local market for easy shopping.

Not recommended for tourists as it is far from the heart of the city- no interesting sights or restaurants nearby. Limited food options- breakfast can be monotonous.

We had an amazing stay at this hotel. Everything was impeccable, especially the cleanliness and hotel facilities. The breakfast had a great variety of delicious food options and the staff were friendly and helpful. Additionally, the location was very convenient for transportation to the airport and Halong Bay.

Nothing, all great!

Excellent cleanliness, comfortable bed linen, delicious buffet breakfast with lots of options, suitable for business trips, serene and conducive for brainstorming, friendly and welcoming staff.

Nothing to complain about at all.

The hotel was located near some great local restaurants and stores, making it easy to explore and experience the city. the air conditioning in the room and lobby was great.

The breakfast buffet was a letdown with limited options and some of the food looked unappetizing. the staff was unprofessional and didn't seem to care about my concerns when I brought them up.

I recently had the pleasure of staying at a luxurious 4-star hotel in Hanoi and I must say, it provided me with an enhanced level of comfort and quality services. The cleanliness of the hotel was excellent, making me feel at ease and relaxed throughout my stay. The buffet breakfast offered a wide range of delicious options, satisfying even the pickiest of eaters. The bed linen was incredibly comfortable and skin-soft, giving me a cozy and restful sleep. Additionally, the hotel went above and beyond by providing a shaving kit, perfect for my business trip needs. The location of this place is also a plus as it is not as noisy as the old quarter, allowing me to have a serene and focused environment for my work-related brainstorming sessions. I highly recommend this venue for anyone in need of both luxury and peace during their stay in Hanoi.

This hotel is a perfect choice for both business and leisure travelers. The convenient location makes it easy to move around, whether it be to visit tourist attractions or catch a flight at the airport.